Faq Help Center
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Warranty Program
1. After customers ask questions, please give us feedback in the form of pictures and videos.
2. We will contact the customer by phone within 12 hours to instruct the customer how to repair.
3. If the telephone communication cannot solve the problem, we will solve the problem raised by the customer remotely within 48 hours.
4. During the warranty period, all maintenance parts are free.
5. If there is a major problem that can not be solved by phone, video, sending accessories, etc., within a week, we will send our after-sales engineers to the scene to solve the problem. (Except force majeure)
6. Our machine has a one-year warranty and lifetime after-sales.
By FOB and CIF terms.
The machine enjoys free trial processing and debugging services after leaving the factory to ensure that the machine can be used normally without re-installation and debugging.
We use plywood boxes, channel steel bottom support packing machines, use containers and fix them according to customs requirements.
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